Email received from Serials Solutions/Ulrich's 2009/03/06
We recognize that our commitment to deliver service involves both providing reliable tools and reliable technical support when you need it. As a result, we are continuing to enhance our Ulrich’s services, improve our phone communication system, and encourage you to visit with us when your travel schedule permits.
If you have any questions or feedback please don’t hesitate to contact us.
Upcoming System Downtime
Please note that Ulrichsweb and Ulrich’s Serials Analysis System will be temporarily offline from 6:00 pm - 8:00 pm PST on Friday, March 6 (02:00 to 04:00 am GMT on Saturday, March 7).
This temporary interruption will allow us to put a series of content and data display enhancements into production. Pre-release notes for these enhancements are posted in the Support Center at http://support.serialssolutions.com/cgi-bin/serialssolutions.cfg/php/enduser/std_adp.php?p_faqid=408.
Phone System Upgrade
Please take note that we have upgraded your ability to connect to live phone support for your Ulrich’s services through a new phone system. To streamline your ability to connect with us via phone, you can now call Serials Solutions at either our (866) 737-4257 or (206) 545-9056 numbers and take advantage of an easier navigation system to connect to an Ulrich’s support contact.
· Ulrich’s Library Support: select extension 4 and then press 1
· Ulrich’s renewal inquiries: select extension 3
As always, if you need any support or training for either service, please contact us through the Serials Solutions Support Center (http://support.serialssolutions.com) or at clients@serialssolutions.com.
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