Upcoming Alexander Street Press Downtime

Alexander Street Press resources (listed below) will be experiencing sporadic outages on Sunday, October 17, 2010 between 7 a.m. and 3 p.m. Central time.

• Classical Music Library
• Classical Scores Library
• In the First Person

Also, be prepared for slow service on October 19, 20, and 21, as additional maintenance is scheduled.

Alexander Street Press Maintenance

Scheduled Downtime Alert for Classical Music Library and Classical Scores Library
April 24, 2010

Alexander Street Press will be performing scheduled maintenance on all collections on Saturday, April 24, 2010 between 7 AM and 3 PM. Please note that access to all collections could be affected for up to 4 hours.

If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support at support@alexanderstreet.com or +1 703.212.8520.

Alexander Street Press Downtime

Due to scheduled downtime, Classical Music Library, Classical Scores Library, and In the First Person will be unavailable Saturday, January 30, 2010.

Please note that we will be performing scheduled maintenance on all Alexander Street Press collections on Saturday, January 30, 2010. While we don't expect any major service outages, access may be disrupted sporadically between the hours of 9:00 AM and 5:00 PM EDT / GMT-5. We apologize in advance for the inconvenience.

If you have any questions prior to the scheduled maintenance, or if you experience problems after times listed above, please contact Customer Support at support@alexanderstreet.com or +1 703.212.8520.

Thank you for your understanding; we hope to minimize the impact this downtime has your access to your collections.

Sincerely,
Alexander Street Press

Serials Solutions Downtime

All Serials Solutions services including our A-Z list, Article Linker (find a copy), and the Serials Solutions Client Center may be unavailable on Saturday, October 24, from 11:00 am - 5:00 pm due to system maintenance.

Serials Solutions/Ulrich's technical news

Please note that Ulrichsweb and Ulrich’s Serials Analysis System will be temporarily unavailable from 6:00 pm - 8:00 pm PDT on Friday, April 3 (01:00 to 03:00 GMT on Saturday, April 4). Users will not be able to login or access the products during that time period.

This temporary system downtime will allow us to put a series of content enhancements into production. As a result, users may experience intermittent site slowness when using Ulrichsweb and Ulrich’s Serials Analysis System for a period after service restarts. Regular service will be restored by 2:00 PM PDT (20:00 GMT) on Saturday, April 4.

We apologize for any inconvenience.

As always, thank you for being a user of Serials Solutions services. If you need any support or training for either service, please contact us through the Serials Solutions Support Center (http://support.serialssolutions.com) or at clients@serialssolutions.com.

Ulrich's temporarily offline from 8:00-10:00 pm on Friday, March 6

Email received from Serials Solutions/Ulrich's 2009/03/06

We recognize that our commitment to deliver service involves both providing reliable tools and reliable technical support when you need it. As a result, we are continuing to enhance our Ulrich’s services, improve our phone communication system, and encourage you to visit with us when your travel schedule permits.

If you have any questions or feedback please don’t hesitate to contact us.

Upcoming System Downtime

Please note that Ulrichsweb and Ulrich’s Serials Analysis System will be temporarily offline from 6:00 pm - 8:00 pm PST on Friday, March 6 (02:00 to 04:00 am GMT on Saturday, March 7).

This temporary interruption will allow us to put a series of content and data display enhancements into production. Pre-release notes for these enhancements are posted in the Support Center at http://support.serialssolutions.com/cgi-bin/serialssolutions.cfg/php/enduser/std_adp.php?p_faqid=408.

Phone System Upgrade

Please take note that we have upgraded your ability to connect to live phone support for your Ulrich’s services through a new phone system. To streamline your ability to connect with us via phone, you can now call Serials Solutions at either our (866) 737-4257 or (206) 545-9056 numbers and take advantage of an easier navigation system to connect to an Ulrich’s support contact.
· Ulrich’s Library Support: select extension 4 and then press 1
· Ulrich’s renewal inquiries: select extension 3
As always, if you need any support or training for either service, please contact us through the Serials Solutions Support Center (http://support.serialssolutions.com) or at clients@serialssolutions.com.

ProQuest Maintenance Window - February 21, 2009

Databases Included in Maintenance

International Index to Music Periodicals (IIMP)
Wall Street Journal Online

The next ProQuest platform maintenance window will be on February 21, 2009. A twelve (12) hour maintenance window will take place for infrastructure maintenance. The window will begin Saturday, February 21, 2009, at 22:00 Eastern Standard Time to Sunday, February 22, 2009 at 10:00 Eastern Standard Time. See below for a more complete list of times and time zones.

The following products will be unavailable during these windows:

* ProQuest platform products, ProQuest Historical Newspapers (traditional and graphical K12 interface), American Periodicals Series
* K-12 products such as eLibrary®, SIRS®, and CultureGrams™
* Chadwyck-Healey products housed in the US (all products with domain names ending with chadwyck.com)
* CSA platform products such as CSA Illustrata: Natural Sciences, CSA Sociological Abstracts
* COS/RefWorks