E-mail received from Bowker Technical Support 2009/02/23
Dear Valued Syndetics Customer:
Due to overwhelming popularity, our Syndetics user community experienced exponential growth in 2008 and we expect that growth to continue well into 2009. With this rapid growth in users, it is imperative that we maintain the highest-quality user experience for our Syndetics customers.
The Bowker Information Technology Engineering Team is currently fine-tuning and enhancing the Syndetics system to ensure that we can exceed your expectations. During this process, users could potentially experience sporadic performance issues.
If you find that performance issues persist, we ask that you contact our Technical Support department so we can isolate and address your specific issue. Technical Support can be contacted at 1-888-BOWKER2 (1-888-269-5372) or TechSupport@bowker.com.
We apologize for any inconvenience that this might cause to your staff and patrons. Bowker is committed to providing the highest quality products and services to all of our customers.
We look forward to sharing all of our new product features and enhancements throughout 2009, ensuring that your investment in Syndetics provides maximum, long-term benefits. Thank you for your business and continued support of Syndetics.
If you have any other questions or comments about your Syndetics subscription, please do not hesitate to contact me or Peder Christensen (peder.christensen@bowker.com, 727-771-2915).
Sincerely,
Melissa Kuzma
Syndetics Product Manager
melissa.kuzma@bowker.com
1-888-269-5372 ext. 0219
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