Ulrighsweb Enhancements & Downtime

"The following new features and functionality will be released to Ulrichsweb during our upgrade on July 15, 2011.

• Make Key Features Facet options Boolean AND: Previously, the operator for the Key Features facet was "OR;" however, now it is "AND." So now you can combine the specific features you want every title in your search results to have. For example, if you tick the boxes for "Journal Citation Reports" and "Refereed/Peer-Reviewed," all of the titles that result from that action will be both peer-reviewed and listed in the most recent edition of JCR® Web. This enhancement provides functionality similar to what was an Advanced-Search screen feature in the legacy Ulrichsweb service.
• The column named "Select Columns" has been changed to "Change Columns," for clarity.
• Refereed/Peer-Reviewed icon: This icon has been set as a default column on the search results screen. The Title History icon and other icons and columns may still be displayed for the duration of a session by selecting columns from the Change Columns option.
• The option named "Retain my search options" has been changed to Retain my Advanced Search options, for clarity.
• Title Details page: A new Price Comments field has been added to the Price Details section; the display of Editor information has been reformatted; contact information has been added for Corporate Authors; and the Status field now displays status history data.
• The WorldCat target link is now WorldCat.org, making it possible for users at any institution to look for publications in a local library. FirstSearch authorization is not required, but FirstSearch users may log in from the WorldCat.org site for additional options.
• Mutual subscription-service links, such as JCR® Web and ScienceDirect, are now available from either the print edition or online edition record of the same title.
• Updates to Search Results online contextual Help.

Bug fixes in this release will:

• Make LC Number searches case-insensitive
• Enable OpenURL links directly to Title Details after users log in to Ulrichsweb
• Improve access to, and readability of, online Help pages
• Correct the telephone number in new "My Ulrich's" account email confirmations
• Correct alignment of OPAC and linking-partner icons in Internet Explorer 7 (IE7)
• Allow IE7 users to uncheck the "Retain my Advanced Search options" link
• Let users of Internet Explorer 8 (IE8) use the Enter key to submit searches
• Eliminate IE7 and IE8 errors when Help links are selected in certain languages

To effect this release of new features and bug fixes, there will be some service downtime. From Friday, July 15, from 8:00 p.m. to Saturday, July 16, at 5:00 a.m. Ulrichsweb™ will be unavailable."

New Ulrichsweb Platform

The enhanced Ulrichsweb service completely replaces the legacy Ulrichsweb service.

Training videos, user guides, how-to documentation, and other information is available for you through Answer 408 in the Support Center.

The new url is http://ulrichsweb.serialssolutions.com/

Ulrichsweb Upgrade

Ulrichsweb will be unavailable between 12 noon and 4 p.m. for upgrading on 2/11/2011.

Enhancements include

• The name of the library account the user is accessing
• Additional language localization (Korean and Dutch)
• Enhanced display of Online Availability by provider and database
• Easier retrieval of personal My Ulrich's login credentials

Serials Solutions/Ulrich's technical news

Please note that Ulrichsweb and Ulrich’s Serials Analysis System will be temporarily unavailable from 6:00 pm - 8:00 pm PDT on Friday, April 3 (01:00 to 03:00 GMT on Saturday, April 4). Users will not be able to login or access the products during that time period.

This temporary system downtime will allow us to put a series of content enhancements into production. As a result, users may experience intermittent site slowness when using Ulrichsweb and Ulrich’s Serials Analysis System for a period after service restarts. Regular service will be restored by 2:00 PM PDT (20:00 GMT) on Saturday, April 4.

We apologize for any inconvenience.

As always, thank you for being a user of Serials Solutions services. If you need any support or training for either service, please contact us through the Serials Solutions Support Center (http://support.serialssolutions.com) or at clients@serialssolutions.com.

Ulrich's temporarily offline from 8:00-10:00 pm on Friday, March 6

Email received from Serials Solutions/Ulrich's 2009/03/06

We recognize that our commitment to deliver service involves both providing reliable tools and reliable technical support when you need it. As a result, we are continuing to enhance our Ulrich’s services, improve our phone communication system, and encourage you to visit with us when your travel schedule permits.

If you have any questions or feedback please don’t hesitate to contact us.

Upcoming System Downtime

Please note that Ulrichsweb and Ulrich’s Serials Analysis System will be temporarily offline from 6:00 pm - 8:00 pm PST on Friday, March 6 (02:00 to 04:00 am GMT on Saturday, March 7).

This temporary interruption will allow us to put a series of content and data display enhancements into production. Pre-release notes for these enhancements are posted in the Support Center at http://support.serialssolutions.com/cgi-bin/serialssolutions.cfg/php/enduser/std_adp.php?p_faqid=408.

Phone System Upgrade

Please take note that we have upgraded your ability to connect to live phone support for your Ulrich’s services through a new phone system. To streamline your ability to connect with us via phone, you can now call Serials Solutions at either our (866) 737-4257 or (206) 545-9056 numbers and take advantage of an easier navigation system to connect to an Ulrich’s support contact.
· Ulrich’s Library Support: select extension 4 and then press 1
· Ulrich’s renewal inquiries: select extension 3
As always, if you need any support or training for either service, please contact us through the Serials Solutions Support Center (http://support.serialssolutions.com) or at clients@serialssolutions.com.