MLNC is Moving

As of July 1, 2010 MLNC will be doing business from 13610 Barrett Office Drive, Suite 206, Ballwin, MO 63021. This new space will allow us to continue to offer vital services and support to libraries – including training, electronic resources, contract services and OCLC billing – while also fulfilling our goal to operate in a leaner form. Our toll-free number of 800-969-6562 will remain the same, but our local number will change to 314-394-1320 and our fax number will be 314-394-1326.

We will be glad to welcome all of our members to events in our office after mid-July!

Tracy Rochow Byerly, Executive Director
Missouri Library Network Corporation

800-969-6562 x801 trbyerly (AIM) www.mlnc.org

MLNC Accouncement -- Credo Reference Webinar

MLNC Members are invited to attend any of the following free webinars of Credo Reference I will be running over the next month.

• Tuesday, May 4th 2010
2:00 PM CDT
Please click here to register for this session.
• Thursday, May 6th 2010
1:00 PM CDT
Please click here to register for this session.
• Tuesday, May 11th 2010
12:00 PM CDT
Please click here to register for this session.
• Thursday, May 13th 2010
2:00 PM CDT
Please click here to register for this session.
• Wednesday, May 19th 2010
10:00 AM CDT
Please click here to register for this session.
• Friday, May 21st 2010
1:00 PM CDT
Please click here to register for this session.
• Tuesday, May 25th 2010
2:00 PM CDT
Please click here to register for this session.
• Thursday, May 27th 2010
10:00 AM CDT
Please click here to register for this session.


The demonstration will take about an hour and will cover the following:


· Content! - We’re now up to 487 full-text titles from over 70 publishers covering all subject areas. New titles recently released and soon to be released.
· New platform with enhanced features now available! New Award-Winning platform with features including seamless searching into other library resources using a newly-developed meta-technology only available with Credo Reference, new concept map, roll-over technology, and much more.
· Search functionality - general layout, cross-references, scope, and subject/title configurations.
· Other Features - dynamic table functionality, interactive world atlas, flash animations, videos, and audio files.
· Credo Reference Administrative System - combining new customization features, content selection, usage stats, Marc Records, and more.
· Promoting Capabilities - MARC Records, title/subject linking, user guides, etc. Credo Reference customers and some effective promoting techniques.
· Recent Reviews – Credo Reference is top-rated in E-Reference! (Library Journal Annual Reference Review, November 2008) Credo is named Best in Reference! (Library Journal, April 2009).
· Topic Pages! - New Feature Available this spring (Bringing library resources together on thousands of topics).


I hope that you and your colleagues will be able to attend any of these webinars as I will be covering many of the new and exciting features now and soon to be available with Credo Reference.

MLNC Announcement

Video in the Library: Trends and Best Practices
Tuesday, May 4, 2:00-3:00 pm, EDT



REGISTER FOR THIS FREE WEBCAST TODAY AT www.libraryjournal.com/alexandervideo


In the past few years, video has emerged as one of the most exciting, dynamic areas of Web development. YouTube is now the third most visited site on the Web, and sites like Hulu are becoming ever more popular. Libraries have always delivered video content, but as new format and delivery options increase, so do questions about copyright, licensing, infrastructure, software, and more. This presentation will outline what the latest trends in video delivery mean for libraries. Packed with useful information, including checklists, standard licensing terms, technical overviews, and more, this webcast will give you the information you need to make informed decisions about how to deliver video services that best serve your patrons’ research, classroom, and entertainment needs.


Questions this session will help you answer:

Why is video important for your library and your patrons?
How does educational video “fit” into the broader context?
What new technologies do you need to know about?
What is high-definition video? Can it be delivered on the web?
What infrastructure and software options are available for libraries that want to deliver video?
What about mobile video?
What ways are there to integrate video in the curriculum?
What technical models are prevalent currently? What are the benefits of downloading vs. streaming?
What do you need to know about video copyright?
What should I look for in business models and licensing terms when assessing video solutions?

PANELISTS Stephen Rhind-Tutt, president, Alexander Streetdeg farrelly, librarian, Arizona State University
MODERATORCheryl LaGuardia, head of instructional services, Harvard College Library

Can't make it on May 4? No problem!LJ webcasts are archived for 12 months after the live event. With your webcast registration,enjoy the ability to access this event on-demand as often as you'd like.

MLNC Update

Click on the image below to view a letter from Tracy Byerly regarding MLNC.

Changes to OCLC and MLNC

As OCLC and MLNC continue to work in partnership on behalf of OCLC member libraries, we would like to inform you about some important changes with regard to how your library will access support for OCLC products and services.

Beginning July 1, 2009, OCLC members will contact OCLC Customer Support for all questions related to support for OCLC products and services.

OCLC’s teams of support professionals are available 14 hours a day, Monday – Friday, 6 a.m. - 8 p.m. Central Time to assist you with your needs. These dedicated individuals will provide answers and information to help your library maximize the value of your membership and use of OCLC products and services.

In addition to product support specialists, the OCLC Customer Support organization is also comprised of a specialized team of librarians focused on providing consultative and workflow support tied to the use and satisfaction of OCLC products and services.

MLNC will provide billing and ordering assistance to your library for OCLC products and services as well as keep you up-to-date on OCLC news, service enhancements, new products, research, membership reports, and other important benefits of your OCLC membership. MLNC will also continue to provide non-OCLC-related services and support that your library receives from us today such as custom cataloging, discounts on electronic resources, and high-quality continuing education.

Contact OCLC Customer Support at 1-800-848-5800 or support@oclc.org.