Serials Solutions System Downtime

On Friday, May 6, we will require system downtime for up to 12 hours beginning at 6 p.m. Central Time.

This system downtime will affect the Serials Solutions Client Center, Ulrichsweb™, and Ulrich’s Serials Analysis System; web notifications will indicate that services are temporarily unavailable.

Our discovery services (the Summon™ service, AquaBrowser, 360 Search, 360 Link, 360 Core E-Journal Portal, and hosted 360 MARC Updates) will be available throughout the release.

Serials Solutions Downtime

All Serials Solutions services including our A-Z list, Article Linker (find a copy), and the Serials Solutions Client Center may be unavailable on Saturday, October 24, from 11:00 am - 5:00 pm due to system maintenance.

Serials Solutions/Ulrich's technical news

Please note that Ulrichsweb and Ulrich’s Serials Analysis System will be temporarily unavailable from 6:00 pm - 8:00 pm PDT on Friday, April 3 (01:00 to 03:00 GMT on Saturday, April 4). Users will not be able to login or access the products during that time period.

This temporary system downtime will allow us to put a series of content enhancements into production. As a result, users may experience intermittent site slowness when using Ulrichsweb and Ulrich’s Serials Analysis System for a period after service restarts. Regular service will be restored by 2:00 PM PDT (20:00 GMT) on Saturday, April 4.

We apologize for any inconvenience.

As always, thank you for being a user of Serials Solutions services. If you need any support or training for either service, please contact us through the Serials Solutions Support Center (http://support.serialssolutions.com) or at clients@serialssolutions.com.

Ulrich's temporarily offline from 8:00-10:00 pm on Friday, March 6

Email received from Serials Solutions/Ulrich's 2009/03/06

We recognize that our commitment to deliver service involves both providing reliable tools and reliable technical support when you need it. As a result, we are continuing to enhance our Ulrich’s services, improve our phone communication system, and encourage you to visit with us when your travel schedule permits.

If you have any questions or feedback please don’t hesitate to contact us.

Upcoming System Downtime

Please note that Ulrichsweb and Ulrich’s Serials Analysis System will be temporarily offline from 6:00 pm - 8:00 pm PST on Friday, March 6 (02:00 to 04:00 am GMT on Saturday, March 7).

This temporary interruption will allow us to put a series of content and data display enhancements into production. Pre-release notes for these enhancements are posted in the Support Center at http://support.serialssolutions.com/cgi-bin/serialssolutions.cfg/php/enduser/std_adp.php?p_faqid=408.

Phone System Upgrade

Please take note that we have upgraded your ability to connect to live phone support for your Ulrich’s services through a new phone system. To streamline your ability to connect with us via phone, you can now call Serials Solutions at either our (866) 737-4257 or (206) 545-9056 numbers and take advantage of an easier navigation system to connect to an Ulrich’s support contact.
· Ulrich’s Library Support: select extension 4 and then press 1
· Ulrich’s renewal inquiries: select extension 3
As always, if you need any support or training for either service, please contact us through the Serials Solutions Support Center (http://support.serialssolutions.com) or at clients@serialssolutions.com.

American Economic Journals in SS

The following American Economic Journal titles have been added to the Towers holdings in SS, as they could not be individually subscribed to otherwise:

• American Economic Journal: Applied Economics
• American Economic Journal: Macroeconomics
• American Economic Journal: Microeconomics
• American Economic Journal: Economic Policy

A note indicating this has been added to the individual and American Economic Association Publications order records.