Changes to OCLC and MLNC

As OCLC and MLNC continue to work in partnership on behalf of OCLC member libraries, we would like to inform you about some important changes with regard to how your library will access support for OCLC products and services.

Beginning July 1, 2009, OCLC members will contact OCLC Customer Support for all questions related to support for OCLC products and services.

OCLC’s teams of support professionals are available 14 hours a day, Monday – Friday, 6 a.m. - 8 p.m. Central Time to assist you with your needs. These dedicated individuals will provide answers and information to help your library maximize the value of your membership and use of OCLC products and services.

In addition to product support specialists, the OCLC Customer Support organization is also comprised of a specialized team of librarians focused on providing consultative and workflow support tied to the use and satisfaction of OCLC products and services.

MLNC will provide billing and ordering assistance to your library for OCLC products and services as well as keep you up-to-date on OCLC news, service enhancements, new products, research, membership reports, and other important benefits of your OCLC membership. MLNC will also continue to provide non-OCLC-related services and support that your library receives from us today such as custom cataloging, discounts on electronic resources, and high-quality continuing education.

Contact OCLC Customer Support at 1-800-848-5800 or support@oclc.org.